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01473 823243

Our office is open Mondays to Fridays, 10 - 2

FAQ

 

Below are answers to our most common questions, if you cant find the answer you need here please do not hesitate to get in touch.

1. When do I get my tickets?

Tickets will be issued to you by the driver as you board the coach on the day

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2. Do you sell Gift Vouchers?

Beestons Travel Gift Vouchers can be purchased either from our office. Nominations of £5, £10 & £20 are available which can be redeemed against any Beestons excursion or show. Vouchers are valid without an expiry date

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3. Will the coach be equipped with a toilet?

The majority of our coaches are however, this cannot be guranteed. If on the day the coach does not have a toilet on board and you require a comfort stop, please mention this to your driver as soon as possible

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4. Where are your pick up points?

Standard pick up points: Hadleigh - Magdalen Road, Hintlesham - The George Public House, Ipswich - Crown Street Layby, Chantry - Outside the Library(Hawthorn Drive)

Other pick up points are available on selected excursions: Copdock - Tesco(bus stop in front of store), Stowmarket - Regal Car park, Bury St Edmunds - Bus Station, Needham Market - The Swan Public House, Ardleigh - The Crown Public House, Colchester - McDonalds Tollgate.

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5. Can I pre book my seat on the Coach?

We do not pre book seats on coaches as at times we may have to change the size of the coach. However, if you have a medical condition please advise of this at time of booking and we will try to accommodate any special requests. Please note there are a limited amount of front seats on the coach therefore this cannot be guaranteed.

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6. What happens if "I" cancel my excursion?

On all our trips NO refunds will be given unless seats can be re sold. You will need to contact our office who will advise you further.


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7. Can I change my excursion arrangements?

After we have issued our booking confirmation we will do our best accommodate any changes you may want to make but we cannot guarantee to do so. Any changes must be informed to us by telephone, via email, the website or to us in writing.

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8. Can I transfer my booking to someone else?

You can transfer your booking to someone else provided you give us reasonable notice.

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9. What if I have a complaint?

If you have a complaint during your excursion, please inform, in the first instance, the supplier of the service and then inform our driver/courier who will do his/her best to help you there and then. If the matter is not resolved on the day you must notify us in writing within 14 days of the completion of your excursion and this must be sent to: Beestons(Hadleigh) Ltd, The Coach Depot, Ipswich Road, Hadleigh, Suffolk IP7 6BG

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10. What happens if I miss my departure?

Your travel ticket clearly shows the departure point and time. All drivers have a list of passengers joining at each point shown on clients' tickets, and in the event of clients not being at the arranged point will make every endeavour to trace them. The coach will wait a reasonable time, but if a client is delayed or not able to join the coach, early notification will avoid unnecessary delay and inconvenience to other passengers.

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11. Booking my excursion?

You may book an excursion by visiting our office, by telephone or on our website. Payment may be made by cash, cheque or credit/debit card. Your booking will be confirmed by the issue of a travel ticket showing your adjoining point and time.

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12. When do I pay for my trip?

If booking online, full payment is required at the time of booking. If booking by telephone or in our office you may pay a £20.00 deposit per person, with the balance due 28 days prior to departure.

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Beestons (Hadleigh) Limited

The Coach Depot

Ipswich Road

Hadleigh

Suffolk

IP7 6BG

Registered in England No. 503643

VAT No: GB 103 0070 50

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