1. WE RESERVE YOUR HOLIDAY
When you or your travel agent have provisionally confirmed that we have made available space on the holiday of your choice, a confirmation/invoice will be sent to you, normally within 10 working days receipt of your signed booking form. The contract is made between us when you receive this confirmation. In the event that a holiday was sold through a travel agent who defaulted, we guarantee your holiday on production of adequate documentation to establish the sale.
2. YOUR HOLIDAY PRICE
2A UK HOLIDAYS
The price of your holiday is guaranteed and will not be subject to any surcharges except for those resulting from drastic fuel increases, government action, including additional bonding or licensing requirements and any increase in VAT. In all cases we reserve the right to pass these amounts in full. Holiday prices include all Coach travel, Hotel accommodation and meals as specified in the holiday description and VAT at the current rate, where applicable. Morning coffee, afternoon tea and other refreshments are not included. Some Hotels make a small additional charge for porterage and tea and coffee served after lunch and dinner. Gratuities to the Hotel staff and driver/courier are discretionary.
2B EUROPEAN HOLIDAYS - YOUR HOLIDAY INCLUDES:
All Coach travel, return Ferry crossing, Hotel accommodation as specified in the holiday description, all road taxes and tolls and excursions as detailed. We guarantee the price of your holiday will not be subject to any surcharge except for those resulting from government action including devaluation of the pound, increases in VAT, changes in taxes or VAT in the UK or abroad or drastic increases in the price of fuel. Even in this case, we will absorb an amount equivalent to 2% of the holiday price which excludes any amendment charges. Only amounts in excess of this 2% will be surcharged, but where a surcharge is payable, there will be an administration charge of 50 pence per person together with an amount to cover agent's commission. If this means you will pay more than 10% on the holiday price, you will be entitled to cancel your holiday with a full refund of all money paid except for any amendment charges. Should you decide to cancel, you must exercise your right within 14 days from the issue date printed on the Invoice. Surcharges will not be imposed within 30 days of departure.
3. EXCHANGE RATE
In addition to sterling, on all European holidays, the Euro is used to calculate the cost of your holiday.
4. IF WE CANCEL YOUR HOLIDAY
The arrangements for holidays in this brochure are made many months in advance, and changes are sometimes unavoidable. Most of these changes may be very minor, but where they are significant, we will notify you as soon as is reasonably possible before your departure date. A significant change would be regarded as changes in departure date, departure point, or resort, reducing the quality of your main hotel (not single overnight hotels on touring holidays) or a change of tour itinerary which involves a destination being completed eliminated from the revised itinerary or reducing the specification of the Coach. In the event of a significant change you may decide to:
(a) accept changes to the contract:
(b) take a substitute holiday of equivalent or superior quality if we are able to offer you one or:
(c) take a substitute holiday of lower quality if we are able to offer you one and recover from us the difference between the price of the original holiday and that of the substituted holiday or:
(d) have repaid to you as soon as possible all monies by you under this contract.
If you choose (a), (b) or (c) we will pay you compensation on the scale below. If you choose (d) we will refund all monies paid by you, plus compensation, which would be advised at time of contacting you.
IMPORTANT NOTICE Compensation payments do not apply to changes caused by reasons of war, riots, civil strife, terrorist activity, industrial disputes, natural or nuclear disasters, fire, epidemic or health risk, technical problems to transport, port or airport closures, adverse weather conditions and similar events beyond our control.
5. IF WE CANCEL YOUR HOLIDAY
It is necessary for there to be a minimum number of passengers in order to operate a tour. In certain circumstances therefore, we may have to cancel your holiday, and if this should occur, we will return to you all the money you have paid us, or offer a suitable alternative. However, we will not cancel your holiday:
(a) Immediately prior to departure date unless you have not paid for your holiday in full: if we then cancel your holiday, you will be entitiled to either a comparible holiday or a full refund.
(b) After the balance due date except as a result of hostilities, political unrest or other circumstances amounting to force majeure. If we cancel your holiday at any time BEESTONS (HADLEIGH) LIMITED are liable only for any monies you may have paid to BEESTONS (HADLEIGH) LIMITED at the time of cancellation and for the compensation payments as in paragraph 4.
6. WHAT HAPPENS TO COMPLAINTS
Any complaints received are thoroughly investigated and customers are kept informed at each stage of the investigation. Sometimes, it can take time when awaiting a response from hoteliers. We can normally agree an amicable settlement of the few serious complaints we receive, if the complaint is found to be genuine.
7. OUR RESPONSIBILITY TO YOU
We accept responsibility for ensuring that all parts of your holiday as described in our brochure are supplied to you at a reasonable standard and this includes Optional Excursions purchased through our employees or agents. If any such part is not provided in the advertised manner, we will pay you reasonable compensation unless the non-provision was due to circumstances which we could not predict and which were beyond our control such as adverse weather, road or traffic conditions.
(i) Please remember that some amenities (eg Hotel lifts, swimming pools etc) require servicing and cleaning and may not therefore be available at all times. Some services may be affected by weather conditions and their availability is entirely at the discretion of the provider of the service. Entertainment provided by Hotels (particularly live entertainment) is frequently subject to demand and its nature and/or frequency may be varied if there is a lack of demand or insufficient numbers staying in the Hotel.
(ii) Some excursion itineraries include the use of ferries and other forms of transports which can be affected by inclement weather and may have to be cancelled or arrangements changed. Whenever possible, a suitable alternative excursion will be offered.
(iii) The published running times of services are estimates only and we will not be liable for any loss (however caused) arising from delay or failure to operate services in accordance with published timings.
BEESTONS (HADLEIGH) LIMITED has taken all reasonable and proper steps to ensure that proper arrangements have been made for all the holidays, which are advertised in our Brochure, including optional excursions offered by our employees or agents and that suppliers of all the services are efficient, safe and reputable and that they comply with the local and national laws and regulations in the country in which they provide these services. Whilst we have no direct control over the provision of services to you by suppliers, we will pay to our clients the equivalent of such damages as they would be entitled to receive under English Law in an English Court for any personal injury to the client including illness or death, caused by failure to perform or the improper performance of such services by the servants or agents of ourselves or any of our suppliers contracted or sub-contracted by us to provide any part of the arrangements for your holiday, as described in our brochure where such failure or improper performance is due to the fault of such person and not an event which such person could foresee or forestall even if they had taken all due care. NOTE: We will make payments as stated provided (a) that claims for personal injury are notified to us within 3 months of the return from holiday (b) the injured client(s) assign to BEESTONS (HADLEIGH) LIMITED any rights against a supplier or other person in the party they may have relating to the claim (c) they agree to co-operate fully with us, should we or our insurers wish to enforce those rights which have been assigned to us or to which we are subrogated and (d) such payment is limited in the case of transport by water or air to a maximum of such sum as would be obtained under the provision of the appropriate International Conventions. The assignment is necessary to enable us to try to recover from suppliers any compensation we have paid to clients and associated covers, arising from personal injury to clients caused by the fault of those suppliers. If we recover more than such compensation and costs, any excess will be paid to the injured clients.
8. PERSONAL INJURY (Unconnected with arrangements made by us).
Where appropriate and subject to our reasonable discretion, we will afford general assistance to clients who, through misadventure suffer illness, personal injury or death, whilst travelling on a BEESTONS (HADLEIGH) LIMITED holiday, arising out of activity which does not form part of the advertised itinerary nor part of an excursion offered through the company, and which is the responsibility of a third party.
HOLIDAY INFORMATION
1. SEAT ALLOCATION AND SPECIFICATION
Requests for particular seats can be made on most holidays when booking, but since allocations are made on a first come, first served basis, early booking is advisable. When bookings are made with us, you will be offered the best seats available on the Coach at that time. Therefore if you do have anyone who wishes to join you at a later date, do enquire prior to booking with our reservations department for any vacancies. There is a seating plan of the Coach for each holiday, but it is possible that, on occasions, for operational reasons, a coach of different configuaration may be used and we must, therefore reserve the right to alter a seating plan and allocate seats, other than those you have booked, although this will be avoided as far as possible. We shall have no liability in relation to any such change of specification. Occasionally, it may be necessary to relocate single seats, but clients will be advised in this eventuality. Specific seats will not be allocated on coaches which operate on feeder services between joining points and main holiday departure points, on coaches which carry out transfers to and from air and seaports or on BEESTONS (HADLEIGH) LTD., connected services.
2. TRAVEL DOCUMENTS
When you have paid your final balance, we will either send you or the Travel Office through which the booking was made, all the necessary labels, so that you receive them in good time before the holiday departure date. Certain documents, for example air or boat tickets, may have to be retained and your driver or courier will then issue them to you at the relevant port.
3. SPECIAL CARE FOR THE DISABLED
The holidays in our brochure have been carefully planned to include as much of interest as possible. Inevitably, some of the holidays include lengthy periods of travel and some walking on sightseeing excursions. Additionally, many of the hotels will have steps to contend with and may not possess lifts, and although we will try our best to look after passengers, it is important that you enter the word DISABLED in block capitals in the special requirements section of the booking form, together with a brief description of your disability. People with disabilities should be able to board and alight from the coach and access hotels without assistance from Beestons or any of the hotel staff. We will endeavour to minimise discomfort, but for obvious reasons are unable to make any guarantee.
4. SPECIAL DIETS AND MEDICATION
If you require a special diet you must inform us at the time of booking with a copy of the diet. You must also inform us if you are vegeterian. This will be notified to the hotel or hotels on your holiday, but on certain holidays, the hotels are tourist class and whilst offering value for money within the price range, they may not have full facilities to cope with special diets. Any extra costs incurred may be paid to the hotel by yourself before departure from the hotel. Please inform us at the time of booking of any medication eg. insulin or any other treatments that may have to be administered whilst on holiday.
5. GROUND FLOOR ACCOMMODATION
There are usually a limited number of ground or lower floor rooms available and requests for this type of accommodation must be made in the special requirements section of the booking form, but this type of accommodation cannot be guaranteed. If lifts are available at the hotel, this facility will be shown on the holiday page.
6. PRIVATE FACILITIES
Many of our holidays now include, within the price, accommodation with private facilities and this will be indicated on the holiday page. Other holidays have a limited number of roms with private facilities, which, subject to availability, can be reserved and guaranteed at the time of booking - the supplementary charge shown in the price panel will be added to your account. Where such facilities are not shown, it is possible that private facilities exist, and a request may be made in the Special requirements section of your booking form, which will be forwarded to the hotel, but we cannot guarantee that your request will be granted. If it is, any additional cost will be payable direct to the hotel. On any tour, there are only a limited number of single rooms. When a single room is available, it may be subject to a supplementary charge and this will be shown on the brochure page.
7. ENTERTAINMENT
Some of the hotels arrange additional entertainment which could include music, dancing, film shows, bingo etc. Entertainment offered by hotels is indicated in the hotel description on the holiday page. The nature and frequency of the entertainment presented is at the discretion of the hotel and therefore cannot be guaranteed and could be withdrawn if there is a lack of demand or insufficient numbers in the hotel.
8. SMOKING
Smoking is prohibited on all our holiday coaches.
9. CHILDRENS REDUCTIONS
On all centred holidays, 15% reductions are available for children aged between 3 and 11, providing the child shares a room with two full paying passengers. Please enquire at time of booking.
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